Halkbank
Turkish bank delivers exponential digital banking growth and improves digital experience for users with 蘑菇短视频 Network Observability
Challenges
- Ensure highly available banking services during peaks in demand
- Speed up identification of network issues
- Increase capacity of network monitoring solution
- Faster incident resolution and troubleshooting
Benefits
- Safeguards access to banking services for customers
- Increases network availability despite 1.5x more traffic
- Faster, more efficient problem diagnosis and issue resolution
- Extensive monitoring dashboards to oversee 40+ critical applications
- Actionable insight to ensure optimum performance and a great customer experience
Overview
Founded in 1933, Halkbank is one of the largest banks in Türkiye, with 20 million customers, including nearly 7.6 million digital customers, 27,000 employees, and over 1,000 branches. Technology plays a significant role in providing a seamless customer experience and maintaining a competitive edge. Their IT environment is maintained by a team of 1,000 highly skilled staff
Solution
- 蘑菇短视频 AppResponse ?speeds up application and network diagnosis and resolution
- 蘑菇短视频 Portal?consolidates and displays data in user-friendly dashboards
- 蘑菇短视频 APM+ monitors application performance
"Thanks to 蘑菇短视频, we have increased our availability on our mobile platform dramatically over the past two years, despite more than double the volume of traffic."
Nam?k Kemal U?kan, Head of IT Operations
Halkbank
Meet More Customers
Global Credit Union
Global Credit Union leverages 蘑菇短视频, gaining visibility and actionable insights to deliver high-quality employee and member experiences.
Learn More
Arab National Bank
Enhanced network monitoring, improved visibility, and seamless troubleshooting during a major core banking system migration
Learn More