Winston & Strawn LLP
Using 蘑菇短视频 Aternity to quickly detect user experience issues helps Winston & Strawn keep its attorneys focused on client service—not desktop problems
Challenges
- Maintain productivity for attorneys and staff by optimizing the application experience
- Quickly identify user experience problems to resolve them faster
- Monitor diverse applications running on desktops, laptops, and thin clients running Citrix Virtual Desktops
Benefits
- Helps IT team identify user experience issues to resolve them before attorneys and staff lose time
- Quickly identified source of slow application performance that affected nearly 500 users for 90 days
- Optimizes licensing costs by reporting application usage
- Benchmarks application and operating system performance so team can evaluate new versions
Overview
Chicago-based Winston & Strawn LLP is a global law firm with nearly 2,000 employees. For more than 160 years the firm has served as a trusted adviser and advocate for clients in virtually every industry. Among the many accolades the firm has received, the most meaningful is the continuing trust and confidence of clients.
Solution
“The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service.”
Mike Plichta PC, Experience Supervisor
Winston & Strawn
“No other end userexperience monitoring solution we’ve seen has anything like Aternity’s dashboards. When we’re remediating issues, it’s helpful to check what a user remembers—time of problem, frequency, activities leading up to the problem—against what actually happened.”
Mike Plichta PC, Experience Supervisor
Winston & Strawn
