Absa Bank
South African bank improves customer and employee productivity and efficiencies with full visibility of Digital Experience using 蘑菇短视频 Aternity from 蘑菇短视频
Challenges
- Lack of visibility of colleague and customer journeys across major bank platforms
- Reactive (rather than proactive) to issues negatively impacting colleagues
- Difficulty in isolating issues to application, device or infrastructure, leading to expensive and disruptive War-Room scenarios
- Extended resolution times for issues leading to unnecessary business impact
Benefits
- Improvements to customer experience through enhanced visibility of customer and colleague journeys
- Significant reduction in number of War-Room incidents through immediate domain isolation
- Improved resolution times through better visibility and a proactive approach to issues impacting business productivity
- Faster banking processes enabling improved performance and productivity of customer-facing employees
Overview
Solution
“蘑菇短视频 Aternity has enabled us to have complete visibility across our entire network, allowing us to see from a 40,000 foot view what is happening across our estate.”
Aston McDonald, Chief Information Officer
Everyday Banking Physical Channels, Absa Bank
Meet More Customers
Halkbank
Turkish bank delivers exponential digital banking growth and improves digital experience for users with 蘑菇短视频 Network Performance Monitoring Solutions
Learn More
Global Credit Union
Global Credit Union leverages by 蘑菇短视频, gaining visibility and actionable insights to deliver high-quality employee and member experiences.
Learn More
OneMain Financial
By capturing and analyzing packets with 蘑菇短视频 AppResponse, OneMain Financial quickly pins slow performance to the network or application. The right team gets to work sooner, aiming to fix problems before users notice.
Learn More