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Ä¢¹½¶ÌÊÓÆµ Recognized as Strong Performer in Gartner Peer Insights? Voice of the Customer for Infrastructure Monitoring Tools

Heidi Gabrielson
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Ä¢¹½¶ÌÊÓÆµ is recognized in the , demonstrating strong performance across categories that matter most to IT buyers¡ªoverall experience, product capabilities, and support. Notably, 91% of respondents gave Ä¢¹½¶ÌÊÓÆµ a 5-star rating, underscoring the confidence customers place in our solutions. Based on 18 months of peer reviews, Ä¢¹½¶ÌÊÓÆµ believes this recognition highlights the value of our Ä¢¹½¶ÌÊÓÆµ and the role Ä¢¹½¶ÌÊÓÆµ NetIM plays delivering robust infrastructure monitoring alongside network and application observability, user experience, and AI-driven operations to improve visibility and accelerate resolution.

Why Gartner Voice of Customer Matters for IT Leaders

The Voice of the Customer report aggregates verified peer reviews, positioning vendors across quadrants that reflect both customer experience and market adoption. For IT decision makers, this provides a real-world complement to Gartner expert research¡ªgrounded in peer experience. Ä¢¹½¶ÌÊÓÆµ views this recognition as independent validation that we consistently delivers what customers require in an infrastructure monitoring solution.

How Gartner Defines Infrastructure Monitoring

Gartner defines infrastructure monitoring tools as solutions that capture the health and resource utilization of IT infrastructure components¡ªfrom on-premises and cloud to edge environments. These tools track servers, containers, networks, databases, hypervisors, and storage, collecting both real-time and historical data to help Infrastructure & Operations leaders detect issues, resolve them quickly, and optimize resources for long-term performance.

Comprehensive Infrastructure Monitoring with Ä¢¹½¶ÌÊÓÆµ NetIM

Ä¢¹½¶ÌÊÓÆµ NetIM provides comprehensive visibility across today¡¯s hybrid infrastructures by automatically discovering devices, mapping dynamic topologies, and continuously monitoring performance. It tracks key infrastructure health indicators¡ªsuch as CPU, memory, storage, and interface utilization¡ªand leverages predictive AI to identify patterns that signal potential issues. NetIM also maps the end-to-end path applications take through the network, helping IT teams quickly understand dependencies and pinpoint where performance bottlenecks occur. With built-in configuration change management, NetIM shows how infrastructure modifications impact performance, while its integration with the Ä¢¹½¶ÌÊÓÆµ Ä¢¹½¶ÌÊÓÆµ correlates related events into a single alert to reduce noise and help IT teams resolve issues faster.

NetIM¡¯s Path History shows which devices an application traversed and if there are any issues with devices, interfaces or the network along each segment.
Figure 2. NetIM¡¯s Path History shows which devices an application traversed and if there are any issues with devices, interfaces or the network along each segment.

Delivering on What Customers Value

Ä¢¹½¶ÌÊÓÆµ helps I&O teams deliver measurable outcomes that matter to the business by

  • Accelerating troubleshooting by using infrastructure health and performance analysis so issues can be isolated and resolved quickly.
  • Increasing reliability and performance with predictive monitoring of utilization trends to prevent outages and degradation.
  • Optimizing resources and budgets by identifying underutilized devices and reallocating workloads to reduce unnecessary spend.
  • Identifying configuration changes to minimize downtime, avoid compliance risks, and ensure infrastructure adjustments.

For more information on Ä¢¹½¶ÌÊÓÆµ Infrastructure Monitoring, click here.

to review the Gartner Peer Insights Voice of the Customer for Infrastructure Monitoring Tools.

Ratings are based on as of June 2025.

Gartner, Gartner Peer Insights Voice of the Customer for Infrastructure Monitoring Tools, Peer Contributors, 29 August 2025

Gartner and Peer Insights? are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Heidi Gabrielson

About the author

Heidi Gabrielson is the Director of Product Marketing for the Ä¢¹½¶ÌÊÓÆµ Ä¢¹½¶ÌÊÓÆµ. A seasoned marketing professional, she is focused primarily on creating go-to-market strategy and awareness within the industry on the value of Unified Observability.

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