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Inside the Ä¢¹½¶ÌÊÓÆµ Ä¢¹½¶ÌÊÓÆµ Expansion: Smarter AIOps and Broader Observability

Heidi Gabrielson
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In today¡¯s hybrid world¡ªwhere performance expectations are sky-high and IT environments are more complex than ever¡ªÄ¢¹½¶ÌÊÓÆµ is once again raising the bar.??

We just announced a major expansion to our AIOps and observability platform, fusing causal, predictive, generative, and agentic AI with new data observability modules that dive deep into areas where most tools still fall short: UC applications, endpoint packet capture, Intel? Thunderbolt? and Wi-Fi devices, and virtual desktop infrastructure (VDI). This ¾±²õ²Ô¡¯³Ù just another update. ±õ³Ù¡¯²õ a full-on reimagination of what AI can do for IT operations¡ªproactive, intelligent, and enterprise-scale.

These solutions build on strong market momentum¡ªwith Ä¢¹½¶ÌÊÓÆµ observability bookings growth of? 102% year-over-year (YoY) in Q1 2025, and overall bookings growth of 90% YoY, including 59% growth of Acceleration bookings.?

Let¡¯s break it down.

AIOps just got smarter

Ä¢¹½¶ÌÊÓÆµ is redefining ·É³ó²¹³Ù¡¯²õ possible with AIOps by moving beyond buzzwords to real-world intelligence. With the integration of causal, predictive, generative, and agentic AI into the Ä¢¹½¶ÌÊÓÆµ Ä¢¹½¶ÌÊÓÆµ, IT teams gain powerful tools that ²¹°ù±ð²Ô¡¯³Ù just reactive¡ª³Ù³ó±ð²â¡¯°ù±ð proactive, intelligent, and designed for scale. Whether ¾±³Ù¡¯²õ delivering timely insights, forecasting problems before they happen, or automating workflows with precision, Ä¢¹½¶ÌÊÓÆµ is putting the future of operations in IT¡¯s hands, without the complexity.?

Predictive AI: Catching problems early??

Built into Ä¢¹½¶ÌÊÓÆµ IQ, predictive AI watches real-time and historical data to flag early warning signs¡ªlike latency spikes or resource bottlenecks¡ªbefore they impact users. ±õ³Ù¡¯²õ about being preemptive, not playing catch-up.

Predictive AI
Predictive AI uses historical data to build patterns and predict when something will reach the failing point. It lets you preempt issues by catching them early.

Generative AI: Insights that matter??

The new Ä¢¹½¶ÌÊÓÆµ IQ Assist ¾±²õ²Ô¡¯³Ù your average GenAI tool¡ªit moves beyond a simple chatbot to visualize root cause, recommend fixes, and integrate with ITSM tools like ServiceNow. It also supports an expanding library of use cases and allows teams to build their own¡ªall while minimizing time to resolution and streamlining IT operations.?

Ä¢¹½¶ÌÊÓÆµ IQ Assist
Ä¢¹½¶ÌÊÓÆµ IQ Assist accelerates IT troubleshooting and decision-making by delivering intelligent, AI-driven insights and guided automation.

Smarter Telemetry with Smart OTel?

Ä¢¹½¶ÌÊÓÆµ Smart OTel? takes a precision-first approach to OpenTelemetry¡ªcurating and filtering only the data your AI and visualization tools need. It eliminates the flood of raw telemetry, adds platform-level intelligence and automation, and even converts third-party data into OTel-compliant insights for clean data you can use anywhere.

New Unified Agent modules to eliminate blind spots

As IT environments become more distributed, blind spots remain one of the biggest challenges. The Ä¢¹½¶ÌÊÓÆµ Ä¢¹½¶ÌÊÓÆµ now includes three new Unified Agent modules that extend visibility into critical areas:

? Unified Communications (UC) Module: Provides real-time analysis of collaboration tool performance like Teams, Zoom, WebEx and more. Works with Ä¢¹½¶ÌÊÓÆµ NPM+ and Aternity to catch and fix UC issues, even in remote work and Zero Trust environments.

? NPM+ Packet Capture: Capture complete packet details from client and server endpoints to see ·É³ó²¹³Ù¡¯²õ happening inside and outside your corporate network¡ªeven in public cloud and remote work environments.

? Intel? Thunderbolt? & Wi-Fi: This industry-first Aternity module offers below-the-OS telemetry for analyzing connected peripherals and Wi-Fi performance. IT now gets visibility into docking stations, monitors, and more¡ªfinally solving those mystery hardware support tickets that were previously hidden.

Aternity enhancements: VDI and new dashboards

Ä¢¹½¶ÌÊÓÆµ Aternity ¾±²õ²Ô¡¯³Ù sitting still either. New updates include:

? VDI Intelligence: Adds new support for and , supplementing our existing support of Citrix, Omnissa (formerly VMware), and Azure Virtual Desktop. Real-time, multi-session visibility means IT can see VDI user experience, device, and application performance for more complete troubleshooting.

? MS Teams Solution Pack: This new dashboard provides deep visibility into Microsoft Teams performance¡ªhelping IT quickly detect and resolve issues, reduce downtime, and improve the end-user experience across meetings and calls.

? Smart Device Refresh: Maximize ROI on hardware spend with a dashboard that analyzes device health, user performance, and warranty status¡ªnot just age¡ªto make smarter refresh decisions.

Why it all matters

The Ä¢¹½¶ÌÊÓÆµ Ä¢¹½¶ÌÊÓÆµ brings together even broader observability, enterprise-grade AIOps, and the kind of precision data architecture that most vendors only dream about. With the patented Ä¢¹½¶ÌÊÓÆµ Data Store at its core, enterprises get:

? AI at enterprise scale, that¡¯s safe, secure and accurate.

??Unified observability across apps, infrastructure, networks, devices¡ªand yes, even cloud and Zero Trust environments.

??Real ROI: fewer tickets, faster resolution, smarter operations.

The world of IT operations ¾±²õ²Ô¡¯³Ù getting any easier¡ªbut with Ä¢¹½¶ÌÊÓÆµ¡¯s latest innovations, it just got a whole lot smarter. Explore ·É³ó²¹³Ù¡¯²õ new on Ä¢¹½¶ÌÊÓÆµ.com

Heidi Gabrielson

About the author

Heidi Gabrielson is the Director of Product Marketing for the Ä¢¹½¶ÌÊÓÆµ Ä¢¹½¶ÌÊÓÆµ. A seasoned marketing professional, she is focused primarily on creating go-to-market strategy and awareness within the industry on the value of Unified Observability.

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