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01-Jul-2026 ? by Heidi Gabrielson
Move from User Impact to Application Root Cause Faster
Employees never open a ticket saying, “The database query execution time increased by 300 milliseconds.” Instead, they say: “Salesforce is freezing.” “Teams calls keep breaking ...
30-Jun-2026 ? by Heidi Gabrielson
From OTel to Operations: How APM+ Supports Application Observability for IT Ops
In Part 1 of this series, we explored why OpenTelemetry (OTel) has become essential for modern application observability. As an open, vendor?neutral standard, OTel finally ...
29-Jun-2026 ? by Heidi Gabrielson
OpenTelemetry Is Essential for Modern Application Observability
Application environments have changed dramatically. Enterprises now operate hundreds of applications spanning cloud?native services, Kubernetes platforms, hybrid infrastructure, long?lived enterprise systems, and increasingly, AI?driven workflows. ...