Today, I’m proud to share an important milestone on that journey: Ģ������Ƶ has achieved FedRAMP® Class D (High) Certification for the Ģ������Ƶ Ģ������Ƶ for Government, now listed on the .

Why FedRAMP Matters: Milliseconds Matter to Mission Success

This achievement is more than a compliance milestone. It reflects Ģ������Ƶ’s commitment to delivering trusted, resilient observability that enables Civilian, DoD, and federal agencies to operate with speed, precision, and confidence at mission scale.

In today’s environment, performance is mission-critical. When every second counts, agencies need complete visibility across users, applications, and networks to detect and resolve issues before they impact operations.

What is FedRAMP Class D?

FedRAMP Class D, the equivalent of what was formerly called FedRAMP High,��sets��a rigorous standard for protecting sensitive federal data in cloud environments, including Controlled Unclassified Information (CUI).��Ģ������Ƶ��is proud��to be��among��the��first��Digital Employee��Experience��(DEX)��platforms��to��achieve this��milestone.����Achieving this��certification��requires strict security controls, continuous monitoring, and a resilient architecture designed for both compliance and operational continuity.

Just as important, Ģ������Ƶ uses the same core SaaS code base for both federal and commercial customers. As a result, Ģ������Ƶ commercial customers directly��benefit��from the same hardened security architecture, operational controls, compliance processes, and platform rigor��required��to satisfy some of the most demanding cybersecurity standards in the world.

The Strategic Edge of SaaS for Government Agencies

From the outset, we designed the Ģ������Ƶ Ģ������Ƶ for Government from the ground up to meet Class D requirements with a unified approach, simplifying compliance while maintaining strong security, performance, and resilience. With the current federal focus on maximizing efficiency, transitioning from traditional on-premises systems to cloud-native, SaaS-based architectures is no longer just an option. It is a necessity. SaaS solutions offer several compelling benefits over legacy on-prem solutions: 

• Dynamic Scalability: Seamlessly scales to meet fluctuating user demands, whether supporting a small team or hundreds of thousands of users, without requiring costly, time-consuming infrastructure upgrades.
• Security at Scale: Deployed on AWS GovCloud, the platform allows agencies to benefit from specialized Ģ������Ƶ teams that continuously monitor, patch, and harden system security. This delivers a level of protection that is difficult to replicate in siloed, on-prem environments.
• Cost Efficiency: By reducing hardware dependencies, maintenance overhead, and specialized staffing needs, agencies can reallocate critical resources away from infrastructure upkeep and back to their core missions.
• Continuous Innovation: SaaS ensures our government customers receive automatic updates and cutting-edge features without operational disruption, keeping them steps ahead of evolving cyber threats.
• Built-in Ecosystem Integration: Because the platform is built on AWS GovCloud, federal agencies gain instant, trusted integration with other critical government SaaS and cloud solutions, such as Microsoft 365.

We’re confident that as more agencies embrace SaaS, they’ll continue to unlock operational advantages that simply aren’t possible with legacy IT models. 

Committed to the mission, today and tomorrow

Achieving FedRAMP Class D (High) Certification reinforces Ģ������Ƶ’s role as a trusted partner in Federal modernization. We are excited to help our agency partners eliminate blind spots, optimize digital experiences, and secure their cloud journeys with confidence.

It also marks the next phase of our commitment to federal agencies—delivering observability that not only meets compliance requirements, but enables faster decisions, stronger resilience, and mission success.

Learn more about the Ģ������Ƶ Ģ������Ƶ for Government.

Thanks to advances in data storage and processing power along with the expanding use of Artificial Intelligence (AI), we can collect and analyze more data than ever before. However, these same factors have led to increases in inefficiency in how many organizations collect and analyze their data.��

The challenge of data overload��

There is a current trend to just collect as much data as possible, throw it together into a data lake/ocean and then hope that the data scientists can make sense out of it later. This has enabled a myopic approach to analyzing the data based on what is immediately visible and based on the biases of the data scientists’ experience and organizational focus. While this method may generate eye-catching graphs and stimulate useful conversations, it begs the question: Is the analysis really relevant to the mission at hand?��

To avoid swimming in an ocean of data and getting lost at sea, organizations need to change how they approach data collection, analysis, and reporting. It starts with defining critical mission outcomes and determining the metrics that provide meaningful insights into those mission priorities. By aligning with the mission, organizations can focus on measuring what matters while filtering out the noise of interesting but ultimately less useful data.��

The Navy’s blueprint for mission-driven metrics��

An excellent example of this approach can be found in the World Class Alignment Metrics (WAMS) program developed by the U.S. Navy PEO Digital Team. By adopting WAMS, the Navy is now focused only on metrics which provide actionable insights into the five mission outcomes they have defined as being the most effective drivers of continuous improvement. Any metric that is proposed to measure is evaluated to ensure that it aligns with one or more of the mission outcomes. If a valid alignment can’t be determined, the metric is not measured.��

The five mission outcomes from WAMS are:��

• User Time Lost��
• Operational Resiliency��
• Adaptability/Mobility��
• Customer Satisfaction��
• Cost per User��

By focusing only on those metrics which roll up to these mission outcomes, the PEO Digital team has been able to affect real change for the sailors and civilians they support. For example, they have reduced average boot time on end-user devices from over 13 minutes to less than 2 minutes—s�����Ծ��ھ������Գٱ��� reducing customer frustration and increasing productivity. A critical tool in this process is Ģ������Ƶ Aternity, which helps capture and analyze the relevant data.��

One of the most impressive things about the Navy WAMS program is the strategic way they developed it. Rather than operating in a vacuum, the team worked with one of the nation’s top IT consulting firms and then identified five organizations that were achieving “world-class” IT performance improvements and digital transformation: Walmart, JP Morgan Chase, Microsoft, FedEx and the US Air Force. They then applied a number of lessons they learned from these other organizations when developing the methodology for WAMS.��

The Navy’s methodology employs a disciplined and consistent approach to performance measurement:����

1. Determine a baseline for each key metric.��
2. Define expected (or target) performance levels.��
3. Measure actual performance.��
4. Compare results to external benchmarks.����

Progress is reviewed quarterly, with metrics and methods revisited twice a year to ensure continuous improvement.��

Align data with mission success��

By using this approach, with high quality performance measurement tools, virtually any organization can achieve significant improvements in their operational results and mission success.��

To learn more about how we can help you achieve similar alignment between your data and your mission, visit Ģ������Ƶ or reach out to your Ģ������Ƶ Account Team to start a conversation.